Return Policy

Due to the custom nature of our products, we operate under a strict return policy.

Custom & Personalized Items

All custom cowboy hats, including hats with added bands, pins, feathers, or any personalization, are final sale and not eligible for returns or exchanges. Once customization begins, the item cannot be resold.

Base (Un-customized) Items

Unworn and un-customized base hats and accessories may be eligible for return within 7 days of delivery. Items must be:

Unworn, unused, and in original condition
Free of damage, odors, or signs of wear
Returned in original packaging

Approved returns are eligible for store credit only. Refunds to the original payment method are not offered.

Non-Returnable Items

Custom or personalized products
Sale or discounted items
Worn or altered items
Items returned after 7 days

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, you must contact us within 48 hours of delivery with clear photos of the issue. We will review and, if approved, offer a replacement or store credit.